Course curriculum

  • 1

    Welcome to the course!

    • How to use this course

    • Before we begin...

    • Test your learning
  • 2

    Introduction

    • Welcome to the Course

    • Understanding Human Factors in Incident Investigation
  • 3

    Chapter 1: Organising Your Incident Investigation

    • Setting Objectives and Scope

    • Data Gathering and Interviewing Techniques
  • 4

    Chapter 2: Mapping Tools for Making Sense of Events

    • Swimlane & STEP Analysis

    • Phases of an incident
  • 5

    Chapter 3: Tools and Techniques for Analysis and Insight

    • Failure & PIF Analysis

    • Exploring Active Failures

    • Exploring Latent Conditions

    • Reducing risk: Hierarchy of Control and PIF Optimisation
  • 6

    Chapter 4: Communicating Your Findings

    • Creating Effective Incident Reports

    • Presenting Findings to Stakeholders