This course will give you a quick introduction to how to improve the quality and safety of tasks using Human Factors.

Human Factors promises to optimise human performance issues but managers, engineers and designers often don't know how to implement this. This mini-course will provide a clear way to understand tasks, include users and other stakeholders, recognise risks and how to mitigate them. This can feed into design and engineering equipment, procedures, and training, as well as a more implicit benefit for organisational performance that we will reveal on the course.

Who is this for?

If you're interested in improving human performance related to the quality and safety of tasks, device design, procedures and IFU development, and competence management this is for you.

  • Process Safety

    Our processes are aligned to the COMAH requirements for Human Factors Safety Critical Task Reviews. Progress can still be made despite COVID-19, e.g. through remote workshops and virtual walkthroughs.

  • Pharmaceutical manufacturing

    Our processes can be used for task reviews for COMAH sites. However, more broadly, they can be used to review new and existing procedural tasks to enhance human performance involved in Good Manufacturing Practice (GMP).

  • Device design (e.g. medical)

    Our processes use Human Factors to inform the formative design of devices. Experts can even discuss design options and issues remotely. It provides a basis for developing and integrating IFU (instructions for use), job aids and training requirements.

Course curriculum

  • 1

    Welcome to the course!

    • A message from your instructor

    • Before we begin

  • 2

    Module 1: Introduction to Human Factors

    • Video Lesson: Introduction to Human Factors

    • Quiz: Human Factors

  • 3

    Module 2: Introduction to Human Factors Critical Task Reviews

    • Video Lesson: Introduction to HFCTR

    • Quiz: HFCTR

  • 4

    Module 3: Improving Quality & Safety

    • Video Lesson: Impacting Quality and Safety

    • Quiz: Improving Quality and Safety

  • 5

    Next Steps...

    • Congrats! Here's what's next...

    • More resources for you

    • Before you go...


Senior Human Factors Consultant

Dominic Furniss

Dr Dominic Furniss holds degrees in Human-Computer Interaction and Human Factors (MSc, PhD) from University College London (UCL). He is a member of the Institute of Ergonomics and Human Factors. His particular areas of interest include user research, usability engineering, sociotechnical system design, and Safety-II.


5 star rating

Introduction to Human Factors critical task reviews

Rebecca Johnson

Very good

Very good

Read Less
5 star rating

Great intro to Human Factors Task Reviews

Allie Moors

Bite sized and informative mini course. Good pace and very clear.

Bite sized and informative mini course. Good pace and very clear.

Read Less

Sign up today!

This free mini-course will start you on your journey to better manage Human Factors risks